Hosted IVR Service
Manage all your incoming Via IVR system to streamline customer connections with sales and support via phone, uusing both voice reponses and keypad inputs for a seamless and user-friendly experience.
01.
Call Volume Management
Hosted IVR (Interactive Voice Response) manages call volume efficiently by automating interactions between callers and the Agents. It directs callers through pre-defined Call menu, offers self-service options, and efficiently routes calls to the appropriate destination. This enhances customer experience, reduces wait times, and optimizes resource utilization for businesses using the hosted IVR solution.
02.
Personalized Experience
IVR services provide personalized experiences by recognizing callers through caller ID or previous interactions. Customized menus and prompts cater to individual preferences, ensuring a customised journey. This enhances customer satisfaction, client engagement, and streamlines communication for a more personalized and efficient interaction.
03.
Professional Brand Image
IVR services project a professional brand image by delivering a seamless and polished customer experience. With automated greetings, personalized and efficient call routing, businesses showcase professionalism, enhance customer perception, and establish a reliable and organized brand presence.
04.
Customer Service Or sales
IVR services streamline customer service and sales by automating call routing service, providing self-service options, and collecting relevant information. They enhance efficiency, reduce wait times, and ensure customers reach the right department. This improves overall service quality and increases sales opportunities for businesses.
05.
Enhance Team Productivity
IVR services enhance productivity by automating routine tasks, routing calls efficiently, and providing self-service options. It streamline customer interactions, reduce wait times, and free up resources. This results in increased operational efficiency and improved productivity for businesses.
06.
Cost Effective
IVR services are cost-effective as they automate customer interactions, reducing the need for human intervention. This increases operational efficiency, and enhances customer service. Additionally, IVR systems operate 24/7, ensuring consistent service without incurring additional personnel expenses.
Key features of Hosted IVR Service
Multilevel IVR
Bussiness can set the Multilevel IVR via wich User can reach the right department at one go
Multiple channal
With IVR service used dont have to wait a single number can recive many calls at the same time
Fresh and Unique Number
Dial Sphere provides you fresh and spam free number to run IVR. It can set up the IVR on your marketed number as well
Call Recording
Track Call Recording of all the incoming calls for more and higher efficiency
Call Tracking
Track each and every team call with the help of IVR service for better anylitics
Live Report
Track Live Call with IVR serviace and enhance the quality of work
Call Whispering
In IVR call via call whispering help you team on live call via joining call
Call Bargieng
Barge the live call in IVR and use the benifit of hearing call live call
Stickey Agent
In IVR Stickey agent plays the vital roll becuse of this one client doesnt have to talk to diffrent agent every time they call. With Sticky agent call will land to the first attended agent
Detailed Report
Find detail report of IVR Agent wise day wise month wise as per the requirement